Shipping & Returns
Orders placed Monday - Friday before 4PM CT (excluding holidays) will be processed and shipped within 48-72 hours. Orders placed on weekends will be processed within 48 hours on the next business day. Delivery estimate dependent on method of shipping chosen at time of purchase. We offer Standard options and Priority options. Priority mail does NOT mean One Day shipping; however it is a faster option. Regardless of what shipping method you choose, we still process and ship orders in the timeframe listed above. We currently only ship in the United States. Shipping during holiday periods (due to a high volume of orders) may take up to 72 hours after placement when placed Monday - Friday before 4PM CT. *Southern Voltage is not responsible for lost or stolen packages once tracking information reports delivered to address provided or any fees related to international shipping. Please contact your local USPS for help on recovery of packages reported delivered via your tracking email.
We have a 14-day return policy for store credit only, which means you have 14 days after receiving your item to request a return and receive store credit. As a courtesy we offer 30 days for returns during the holiday season. This time period includes Black Friday to New Years Eve. If said time periods have passed since date of purchase or if items are not returned in the condition they were sent out in (tags attached and items unworn and unwashed), unfortunately we cannot offer you store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Southernvoltageboutique@gmail.com. Please note that returns will need to be sent to the address provided in the email.
Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
You can always contact us for any return question at Southernvoltageboutique@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Intimates, accessories, and bodysuits cannot be returned or refunded. Swim is returnable so long as the hygienic liner is intact. Unfortunately, we cannot accept returns on Final sale items (marked down merchandise) or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this time, we will notify you of approval or rejection of your refund. Upon approval, you will receive an email with a gift card for store credit in the original amount of your item(s) at time of purchase. If more than 15 business days have passed since we’ve approved your return, please contact us at Southernvoltageboutique@gmail.com.
DO NOT SEND BACK YOUR MERCHANDISE IF IT WAS A MARKED DOWN ITEM. We will not be processing your item if you send it to our warehouse for return and it is a marked down sale item. We cannot return these items as they are final sale. If sent back, there will not be a credit given of any kind and you will be responsible for fees of shipping back to you.